Aura Kasino

Hello, we apologize for this issue. Could you please send us the screenshot of the error that appears or what happens when you try to request a withdrawal to [email protected]. Our relevant department will have a look and investigate this for you. We will get back to you via email as soon as they reply to us.

Yes, that is possible. While your withdrawal is still pending, it can be cancelled by entering the withdrawal page.

Hello, we do apologize for the inconvenience. Please send us the screenshot of the error that appears when you try to make a deposit to [email protected] and our relevant department will check this out and get back to you as soon as possible.

This is a good question! The reason could be due to multiple reasons. We will make a note of this and contact the relevant team ,so they can check the reason for you. We will inform you via email directly once they have replied to us. We apologize for this inconvenience.

We are happy to tell you that our payouts are usually super fast and once approved it will be in your account as soon as possible.

Good question! We use many different payment methods as Visa, MasterCard, Google Pay, Apple Pay, Pay and Play, Bitpace and of course the Direct Bank transfers, so many to choose from and the deposits will be fast and secured.

The maximum deposit amount in the casino is 5.000€ or equivalent to other currencies per single transaction.

The minimum deposit amount in the casino is 20€ or equivalent to other currencies.

The maximum withdrawal amount in the casino is 5.000€ or equivalent to other currencies per single transaction.

The minimum withdrawal amount in the casino is 20€ or equivalent to other currencies.

Great question! We use many different payment methods as Visa, MasterCard, Google Pay, Apple Pay, Pay and Play, Bitpace and of course the Direct Bank transfers, so all withdrawals are quickly transferred to your bank account directly.

Hey, please send us an e-mail to [email protected] and our relevant department will check your request as soon as possible.

Hello there, we do apologize for this inconvenience. Could you please take a screenshot of the transaction and send it here in the chat or by email to [email protected]. Our relevant team can then investigate the deposit for you and we will inform you as soon as they reply to us.

Hello, of course we will assist you. First we take in account the withdrawal method that was used. If this was your first withdrawal the reason might be the verification processes that the withdrawal is taking a bit longer. If this is not your first withdrawal, let's consider the banking processing time depending on the payment method used. It might take 1-2 banking days before the withdrawal is visible on your account and also might depend on your bank's handling times before the money is credited to your own account.

Hello! We offer a variety of bonuses, including deposit offers, rewards for your activity, and, quite often, we surprise our players with cashback rewards. No matter how you play, there’s always something extra waiting for you!

Hello! Unfortunately we do not offer referral bonuses at the moment, however we can work out some individual bonuses if you have a friend that would like to join the casino. Feel free to contact us via chat or emailing us to [email protected], for your friend to have the same amazing experience as you do.

Hello! We offer a variety of bonuses, including deposit offers, retention bonuses for active players, and cashback rewards. We frequently run exclusive promotions, personalized offers, and seasonal bonuses. Stay tuned for special deals! We also provide deposit bonuses, free spins, cashback offers, loyalty rewards, and special VIP perks.

Yes we do! Birthday bonuses are available to all our players who actively deposit in our casino. If you're one of our active players, your birthday bonus will be waiting for you as a special gift for a special day.

Brilliant question! The welcome offer is a 3 part offer.

First bonus is 100% up to 500€. The second bonus is 100 free spins. Third offer is 50% up to 250€ bonus money plus 50 free spins.

The minimum deposit amount is 20€ per offer to claim each of the three offers. To claim the offer all you need to do is login to your AuraKasino account and make a deposit. Then claim the bonus and you are all set to play.

Hey, thank you for your question. The wagering requirements, if not specified on the bonus, can be found from our bonus terms and conditions. The wagering requirement is usually 40x the bonus value. Does this information help you?

We sure do have a VIP program and you can see all the information from the VIP page. Please have a look and hopefully we see you in the VIP club soon.

Thank you for your question. Please have a look from the VIP page for all the information regarding the VIP program and membership. Hope to see you there soon!

Thank you for the interest! As a VIP member, you don’t just get bigger bonuses—you get the full VIP experience. Everything is tailored to you, from exclusive promotions and higher rewards to faster withdrawals, priority support, and personalized offers that match your style. And to make sure you’re always treated like royalty, you’ll have your own dedicated VIP manager available anytime to take care of everything you need.

Of course! Our casino operates with the best game operators in the online industry and the outcome of the games is generated by a Random Number Generator (RNG) which is approved, assessed and licensed to guarantee fair play.

Thank you for your question. The outcome of the games is generated by a Random Number Generator (RNG) which is approved, assessed and licensed to guarantee fair play. Unfortunately we can not control the games or the outcome of game rounds or the possible bonuses that the game might generate. All casino games are random and they are a game of chance. The games are the same for all players and there are no guarantees for wins.

Hello! Table games are also included in the live casino or casino by clicking the on live casino or casino on the top center of the main page or you can also use the search option next to it to find a specific table game. On your mobile device, you can find it by clicking the menu on the bottom right corner and a new page will open where you can find the live casino games and the search button is next to the menu on the bottom of the screen.

Thank you for asking. You are able to find the slot games by clicking the on slots on the top center of the main page or you can also use the search option next to it to find a specific game. On your mobile device, you can find it by clicking the menu on the bottom right corner and a new page will open where you can find the slot games and the search button is next to the menu on the bottom of the screen.

Excellent question! We have a large selection of over 3000 games and these include slots, table games, live casino games, video poker, scratch cards plus many others.

By clicking on our FAQ sections and from there choosing Game Explanations you can see the categories of different games. Also you can search for a game of your choice from the search option on the top center of the page. With mobile the search button is next to the menu on the bottom of the screen.

Yes! You can search games by provider from the search option on the top of the page. Also each game has the game provider name underneath the name of the game, so by clicking that you can see all the games offered by that provider. On your mobile device, you can find it by clicking on the menu in the bottom right corner, which opens a new page where you can find different game options and by selecting the type of game you want to play, you will see a search above the games where you can select a different game provider.

Hey! You are able to find the live casino games by clicking the on live casino on the top center of the main page or you can also use the search option next to it to find a specific game. On your mobile device, you can find it by clicking the menu on the bottom right corner and a new page will open where you can find the live casino games and the search button is next to the menu on the bottom of the screen.

That is a good question! The RTP% is found in the game info, so once you enter a game you can click the info symbol on either the left or right bottom corner to see all game information including the RTP%.

We do apologize for this. We work with selected different game providers to enhance your casino experience and each provider operates under a different jurisdiction. Therefore, some games might be restricted in your country of residence. Unfortunately also might be the case that we don’t have that game yet in our selection.

Thanks for asking. The verification is made very easy and you can upload the requested KYC documents from your profile under account information, there is tab please upload your KYC document here. Pay and Play is offered also to selected countries where it is available and it combines the registration and deposit processes into a single quick step. You simply make a deposit through your online bank. This action effectively registers your account under the hood through your bank’s secure gateway, using your banking details as your verification.

That is a very good question. We are required to verify every player to ensure that the withdrawals go to the right person and also keep the players safe while playing online games. Know Your Customer (KYC) ensures that the person is also a real person. We also need to comply with regulations that require them to verify the age and identity of their customers, as well as to detect and prevent fraud and illegal activity.

Hey! Once we have processed all the requested documents you will receive an email confirmation that the account is verified. Also to countries that have Pay and Play available the account is verified after the first deposit but there might be requests for additional documentation so we will request any necessary documents and once they are approved, players will receive the confirmation email that the account is verified.

Yes you can! You are able to set loss limits or we can do it on our behalf for you to maintain financial control.

Thank you for the important question! We here at AuraKasino offer different limits and restrictions.

Account Restrictions: Players can request temporary suspension or permanent exclusion.

Financial Limits: Set limits on deposits, losses, and wager amounts to maintain financial control.

A decrease in deposit limits takes effect immediately, whereas an increase will require a 24-hour waiting period. If a limit has been set to zero, it cannot be increased for a minimum period of six months.

Time Management: Limit session times to ensure balance between gaming and other life activities.

Self-Exclusion: Options for self-exclusion are available, ranging from short breaks to extended periods. The minimum period for self-exclusion is six months. During the period of self-exclusion, players will be removed from all marketing materials and communications. Additionally, any attempt to reopen an account before the self-exclusion period has elapsed will be automatically denied.

Yes! You are able to set limits on deposits or we can do it on our behalf for you to maintain financial control.

Yes you can! The loss limit can be removed or changed on your player protection page. Keep in mind that the 24-hour period needs to pass from the initial setting.

We do offer yes! Account Restrictions: Players can request temporary suspension or permanent exclusion.

Yes you can remove the deposit limit but please note the following: A decrease in deposit limits takes effect immediately, whereas an increase will require a 24-hour waiting period. If a limit has been set to zero, it cannot be increased for a minimum period of six months.

The processing and opening of an Account are only granted to full-aged individuals of at least eighteen (18) years of age.

Hello! You can self-exclude yourself from your profile or we can do it for you.

Self-Exclusion: Options for self-exclusion are available, ranging from short breaks to extended periods. The minimum period for self-exclusion is six months.

During the period of self-exclusion, players will be removed from all marketing materials and communications. Additionally, any attempt to reopen an account before the self-exclusion period has elapsed will be automatically denied.

Hey , feel free to reach out at any time. Our e-mail address is [email protected], once received the first available agent will reply to your e-mail.

We are pleased to inform you that we operate under the Kahnawake license and more information can be found by accessing the Kahnawake gaming commission website from the bottom of the pages. When you scroll down you can see on the bottom left the Kahnawake gaming commission logo and by clicking that you are directed to their website.

Inside of your computer or phone :) We are an online casino so we are only a few clicks away at all times.

You are welcome to visit the affiliate page by clicking on the Extreme Affiliate link below the page. There you can find all the information regarding the affiliate program.

Hello, we are sorry to hear that you are requesting a refund. You can request it here in the chat or by contacting us via email at [email protected]. Please let us know the full details about the refund and what has happened that you wish to request a refund. We will forward it to the relevant team for further review and reply to you directly via email once they reply to us.

Of course we do have an affiliate program and more information can be found from the bottom of the page where it says Extreme Affiliates. By clicking the link it will take you to the affiliate page.

Hey, we are sorry to hear that you wish to make a complaint. You can make it here in the chat or by contacting us via email at [email protected]. Please let us know the full details about the complaint and we will handle it and if needed we will forward it to the relevant team for further review.