Terms & Conditions – Aura Kasino

(Last updated: 1 July 2025)

 

 

1. Introduction

1.1 Aura Kasino is operated and managed by CCR Enterprise Gaming SRL, duly registered under the laws of Costa Rica (reg. no. 4062001305975), with registered address: Province 01 San Jose, County 02 Escazu, District San Rafael, 136 Street, Marginal North, Prospero Fernandez highway, Route 27, Fuentecantos Building, 1st floor, GLA Group offices.
1.2 CCR Enterprise Gaming SRL is licensed under Kahnawà:ke Gaming Commission (KGC) Licence No. 00966, issued 17 July 2024.
1.3 This Agreement constitutes a binding legal contract between You (“the Player”) and CCR Enterprise Gaming SRL.
1.4 This Agreement governs Your use of the Internet Site, Games, Software, and Services. If in doubt about Your rights and obligations, consult a legal advisor in Your jurisdiction.
1.5 The following policies form part of this Agreement:
a. General T&Cs (this document)
b. Privacy Policy – https://www.aurakasino.com/en/privacy
c. AML Policy – https://www.aurakasino.com/en/aml
d. Responsible Gaming Policy – https://www.aurakasino.com/en/responsiblegaming
e. Security Policy – https://www.aurakasino.com/en/privacy
f. Cookies Policy – https://www.aurakasino.com/en/privacy

 

 

2. Definitions

2.1 “Account” – the personal account opened and maintained with CCR Enterprise Gaming SRL.
2.2 “Applicable Court” – courts of Costa Rica in relation to Games provided by CCR Enterprise Gaming SRL.
2.3 “Account Registration” – the process of opening an Account via Application Form or secure Pay N Play login.
2.4 “Bet/Wager” – the act of placing a stake on a Game.
2.5 “Bonus” – promotions credited to Player Accounts under separate Bonus Terms.
2.6 “Cancellation” – invalidation of a Bet or refund of a transaction.
2.7 “Games” – all casino and betting products offered.
2.8 “Internet Site” – https://aurakasino.com and connected websites, including mobile applications.
2.9 “Login and Password” – credentials chosen by the Player.
2.10 “Player” – You, the registered individual.
2.11 “Player Data” – all personal and gaming-related data we hold.
2.12 “Services” – Internet Site, Games, and Software.
2.13 “Software” – programs/databases used to access the Games.
2.14 “Wager” – agreement under which the Player stakes real money on a Game outcome.
2.15 “Professional Gambling” – playing for income, as part of a group/syndicate, systematically exploiting bonuses, or using prohibited tools/software.

 

 

3. Agreement & Scope

3.1 These T&Cs are the entire agreement between Player and CCR Enterprise Gaming SRL.
3.2 By registering/logging in/using Pay N Play and clicking “Yes, I accept,” You accept these T&Cs.
3.3 Games played are subject to these T&Cs and are the official reference in disputes.
3.4 CCR Enterprise Gaming SRL may amend, suspend, or supplement these T&Cs at any time. Any changes will take effect once published on the Internet Site, with the “Last Updated” date shown at the top of this page.

3.5 By continuing to use the Internet Site, Games, or Services after such changes are published, the Player is deemed to have accepted the updated T&Cs. The Player should review the T&Cs regularly to remain informed. The version published on the Internet Site is the only binding version.

 3.6 In case of conflict between language versions, the English version prevails.

 

 

4. Eligibility & Lawful Use

4.1 The Internet Site must not be used by minors (under 18) or by persons under the legal gambling age in their jurisdiction.
4.2 The Site may only be used for lawful purposes. Prohibited uses include:
a. Violating laws, third-party rights, or gambling regulations.
b. Infringing intellectual property.
c. Distributing obscene, defamatory, harassing, or fraudulent material.
d. Breaching privacy/data protection or AML/CTF laws.
4.3 Players are solely responsible for ensuring that use of the Internet Site is legal in their jurisdiction.
4.4 CCR may block or close Accounts at its discretion in cases of misuse or abuse.

4.5 Misuse and Account Closure 

  • In cases of misuse or abuse of the Internet Site, Software, or Services, CCR Enterprise Gaming SRL may block access or close any Player Account.

  • CCR Enterprise Gaming SRL may refuse service or close an Account at its sole discretion.

  • In such cases, CCR Enterprise Gaming SRL will uphold any valid contractual obligations already in place, unless otherwise directed by relevant authorities or in cases of fraud, money laundering, or other illegal activity.

 

 

 

5. Player Responsibilities & Legal Compliance

5.1 CCR Enterprise Gaming SRL does not provide legal advice or assurances.

5.2 It is the Player’s sole responsibility to ensure compliance with all applicable laws. The Player must have the full legal right to open an Account and play the Games.

5.3 Participation in the Games is entirely at the Player’s own option, discretion, and risk. By playing the Games, the Player confirms that the Games and Services are not offensive, objectionable, unfair, or indecent in any way.

5.4 Any liability or claim may only be directed against CCR Enterprise Gaming SRL. Recourse under these T&Cs is only possible against the entity providing the specific Service or Game. One CCR Enterprise Gaming SRL entity shall not be held responsible for the actions and/or omissions of another entity.

5.5 Services may not be used for business purposes or on behalf of others. Services may only be used for the Player’s personal entertainment.

5.6 Professional Gambling
Professional Gambling is strictly prohibited. For the purposes of these Terms, “Professional Gambling” shall include, but is not limited to, the following activities:

a. Occupation or Source of Income – using gambling as a primary or significant source of income, or playing as part of an organized trade or profession rather than for personal entertainment.

b. Syndicates and Pools – participation as part of a group, pool, or syndicate that coordinates betting, shares information, or divides winnings in order to gain an advantage over other players or the house.

c. Bonus and Promotion Exploitation – systematic abuse of bonuses, promotions, free spins, or other offers, including the creation of multiple accounts or the use of multiple identities for the purpose of advantage play.

d. Advantage Play – use of strategies or methods designed to unfairly exploit game rules or system weaknesses, including (without limitation) card counting, collusion, chip dumping, match betting, or hedging bets across multiple accounts.

e. Automated Tools and Prohibited Software – use of bots, real-time assistance software (RTA), artificial intelligence, predictive algorithms, HUDs, or any other device or tool intended to automate, optimize, or manipulate play.

f. Data Sharing and Coordination – exchanging hand histories, betting data, or account access with other players to coordinate play or outcomes.

g. Any Other Conduct – any other form of systematic or organized play which, in the opinion of CCR Enterprise Gaming SRL, is inconsistent with the principle of gambling as a form of personal entertainment.

CCR Enterprise Gaming SRL reserves the right to investigate suspected Professional Gambling. Accounts found in breach may be suspended or closed, with winnings voided and funds withheld, and such cases may be reported to relevant authorities or regulators.

 

5.7 Games are provided only through secured networks. Usernames and passwords may be encrypted. Player privacy is protected to the extent of the available technological means.

 

 

 

6. Account Registration & Information

6.1 To play for real money, a Player must open an Account via Application Form or Pay N Play login.
6.2 Minimum details required: name, surname, DOB, email, phone, address, username, password or Bank KYC information.
6.3 Players must keep personal details updated (especially payment/bank details).
6.4 False or incomplete information may lead to Account closure.
6.5 CCR processes Player Data lawfully and only for stated purposes.

 

 

7. AML & Responsible Play

7.1 Players may not use Services for money laundering or terrorism financing.
7.2 CCR monitors all transactions, with special attention to complex/large/suspicious ones.
7.3 CCR may request proof of funds, source of wealth, or identification  in any way are formed until satisfaction is reached.
7.4 CCR reserves the right to freeze/close Accounts and notify authorities if AML breaches are suspected.

 

 

8. Account Requirements

8.1 Players must keep Login and Password confidential.
8.2 CCR is not responsible for unauthorized access unless due to its own error.
8.3 Players must not sell/transfer Accounts or funds.
8.4 Each Player may only have one Account per person, household, IP, device, and email. Multi-accounting is prohibited.
8.5 CCR may block or close Accounts engaged in collusion, multi-accounting, or abuse.

 

 

9. Usernames & Passwords

9.1 CCR may deny/retract usernames at its discretion.
9.2 Players must choose strong, unpredictable passwords and may change them anytime.

 

 

10. Dormant & Inactive Accounts

10.1 “Inactive” = no login for 12 months. “Dormant” = no login for 30 months.
10.2 A €5 monthly fee applies from month 13.
10.3 Funds on abandoned accounts after 30 months may be appropriated to Responsible Gaming programs after due notice.

11. Account Closure & Exclusions

11.1 Players may close their Account at any time by contacting Customer Services at [email protected].

11.2 Closure may be permanent, temporary, or self-exclusion via the Responsible Gaming page ( https://www.aurakasino.com/en/responsible-gaming ).

11.3 If the reason for closure is not provided, CCR will explicitly ask whether the closure relates to gambling concerns. Where closure is linked to gambling addiction, the Player must indicate this. Such closure will only apply to the specific brand requested, and the Player may not open or attempt to open a new Account under any Company brand. CCR shall not be liable for any direct or indirect consequential damages should a self-excluded Player succeed in opening a new Account, and such Accounts may be closed at any time.

11.4 Players remain responsible for all Account activity until closure has been confirmed by CCR.

11.5 In the event of voluntary closure, a Player may withdraw any remaining balance from their Account.

11.6 Where CCR closes an Account for multiple-accounting, collusion, cheating, fraud, criminal activity, or breach of these Terms, balances (including pending withdrawals and jackpot winnings) shall be forfeited to the extent of any claim CCR may have against the Player.

 

 

 

11a. Financial Issues & Payments

11.1 Deposits may be made via cards, bank transfer, or approved PSPs (min. €10, max. €10,000 per transaction).
11.2 Deposits must be from payment methods in the Player’s name.
11.3 CCR prohibits cash deposits/withdrawals.
11.4 Withdrawals require verification (KYC/AML).
11.5 Withdrawals must be made to the same payment method used for deposits, unless not technically possible,  or via a bank account which is listed on the name of the player.
11.6 Withdrawal Cancellations & Reversals:
a. Players may cancel a withdrawal request before it is approved and processed.
b. Once approved/processing, withdrawals cannot be reversed or re-credited under any circumstances.
11.7 CCR processes withdrawals within 12 hours (target) but does not guarantee timeframes due to PSP delays.
11.8 Maximum monthly payoutlimits may apply  (€5,000) or payouts may be splitted in installments, except that progressive jackpots are paid in accordance with provider rules and are not subject to this cap.
11.9 Chargebacks may result in Account closure, recovery of costs, and blacklisting.

11.10 Incorrect or Incomplete Withdrawal Details
If a withdrawal cannot be completed due to incorrect, incomplete, or invalid banking/payment details supplied by the Player (including where the recipient account has been closed or the recipient institution rejects the payment), CCR Enterprise Gaming SRL will notify the Player and request corrected details. If the Player does not provide correct details within five (5) business days of such notice, the withdrawal request will be cancelled and the amount will be returned to the Player’s Account balance. CCR Enterprise Gaming SRL shall not be liable for any delay, loss, fee, or charge arising from the Player’s failure to provide correct details within this timeframe.

11.11 Inactive Withdrawal Rule
No withdrawals will be processed from an Account if a period of two(2) months has elapsed since the last successful deposit. In such cases, the Player must make a new minimum deposit (using a payment method in the Player’s own name) before a withdrawal request can be submitted. This rule does not affect the Company’s right to request KYC/AML verification prior to processing any withdrawal.

 

 

 

12. Bonuses & Promotions

12.1 Bonus credits may be offered under separate Bonus Terms.
12.2 Abuse of bonuses (advantage play, irregular patterns, bonushunting, systematic cash-outs) may result in confiscation of funds and closure.

 

 

13. Games & Fairness

13.1 All Games are licensed and regulated under the KGC.
13.2 Game malfunctions void Bets.
13.3 RNGs and software are independently tested by accredited labs (e.g., BMM/eCOGRA).
13.4 Use of bots, RTA, HUDs, VPNs, or geo-spoofing tools is strictly prohibited.

 

 

14. Notices & Complaints

14.1 Complaints must first be submitted to [email protected].
14.2 CCR will respond within 10 days (extendable once by 10 days with notice).
14.3 If unresolved, Players may escalate directly to the Kahnawà:ke Gaming Commission at [email protected].
14.4 Complaint records will be maintained for at least 6 years.

 

 

15. Miscellaneous

15.1 CCR employees, consultants, agents, and their relatives may not play.
15.2 Intellectual property of Aura Kasino, including logos, content, and software, is protected.
15.3 CCR accepts no liability for downtime, technical errors, or third-party failures.
15.4 In case of conflict, Aura Kasino’s records are final.
15.5 These T&Cs are governed by the laws of Costa Rica.